EXPECT A BETTER CLAIMS EXPERIENCE

Accidents Happen.
Report A Claim.

Insurance claims can be stressful, but the claim process shouldn’t be.
Don’t have a login?
Complete a Claim Form

We’re Here to Help

We’re here before, during, and after the claim process to offer support and answer questions. Acting as a true partner to our customers, Intrepid offers claim solutions tailored to their unique needs.

For Current Customers
Fast Response Time
24/7 Support Available

Claim Forms

Reporting an incident the moment it happens helps your insurance provider quickly determine how best to assist you.

Our goal is to help your organization avoid further damage, expense, and legal risk when the unfortunate occurs.

Black icon of a car with a checkmark above it. Icon represents Hired and Non-Owned Auto Claims.
Hired & Non-Owned Auto
Liability claims for accidents involving non-owned vehicles used in your business.
Black icon of a person with their arm in a sling. Icon represents a Workers' Compensation claim.
Work Comp Claim
Claims for lost wages and medical benefits due to workplace injuries and illnesses.
Black icon of a person slipping and falling. Icon represents General Liability Claims.
General Liability
Claims for on-premise injuries such as slips, trips, and falls at your business, and claims against your product or service.
Black icon of a commercial buisness with a checkmark next to it. Icon represents a property claim.
Property Claim
Claims for damage to your owned property, equipment, inventory, and loss of income.
Black icon of a bock truck in a car accident. Icon represents owned auto claims.
Owned Auto
Claims for physical damage, liability, or injuries involving your owned vehicles.
Black icon of a car behing towed. Icon represents a garagekeeper's claim.
Garagekeepers Liability Claim
Claims for damage to a customer’s auto that has been left in the garage’s care for service or repair.
Black ifon of a person speaking. Icon represents EPL (Emplyment Practices Liability) claim.
EPL Claim
Claims for wrongful termination, wage & hour disputes, discrimination, and sexual harassment.

Frequently Asked Questions

How do I report a claim?

The best way to report a claim is through the Intrepid Portal.

  Intrepid Portalhttps://my.intrepiddirect.com/
Need access? Email our Customer Success team at [email protected].

If you don’t have a login, you can complete a Claim Form.

My employee is hurt. What do I do?

If necessary, seek medical attention for injuries, especially if they are severe.

Otherwise, we recommend contacting MedCall Advisors, who will connect your injured employee with a live Emergency Room Doctor for treatment, diagnosis, and an immediate return to work status for you. A call to MedCall does it all! Once you notify MedCall of the injury, it isn’t necessary to report the claim to Intrepid. You can reach them at 855.963.3225.

To file a Work Comp claim, click here.

My delivery driver just had an auto accident. What do I do?
For accidents involving emergency air evacuation, pedestrians, motorcyclists, bicyclists, or fatalities, please immediately contact our emergency response hotline at 833.672.1943.

Otherwise:

Assess Possible Injuries – If your employee was injured in the accident, provide instructions for seeking appropriate medical attention (See FAQ My employee is hurt. What do I do? for more information).

Damage to Vehicles – Where appropriate, move the vehicle to the side of the road once you have assured everyone is safe, and secure photos of all damaged vehicles. Gather all vehicle information including year, make, model color, license plate number, and vehicle identification number of all involved vehicles.

Collect Important Information – Use your cellphone camera to take pictures of documents or, with pen and paper, get the name, address, phone number, and driver’s license number of everyone involved in the accident.

Facts of the accident – Ask your driver to write down what happened in his or her own words. Use your cellphone to photograph or video the accident scene, including the position of the cars, skid marks, or additional property damage.

Claim Reporting – Promptly report the Hired & Non-Owned Auto claim to Intrepid by clicking the File A Claim button on this page, selecting Hired & Non-Owned Auto, and answering the questions. You will receive an acknowledgment within 24 hours.

Delivery Driver Insurance Company – Promptly ensure your driver also submits a claim to their insurance company which is just as important as submitting a claim to Intrepid.

What’s considered a claim?

What on earth is a claim? When in doubt, ask us!

In general terms, it depends on what kind of insurance policy you have. Here are some examples of the most common claim situations:

Hired & Non Owned Auto Policy

  • Delivery driver accidents in which the driver damages someone else’s car, house, fence, tree, etc. while using their own vehicle should always be reported.

Package Policy (Includes General Liability, Property, Owned Auto)

  • Accidents and injuries, in or out of the store, that involve your customers should always be reported.
  • Damage to your property should always be reported.
  • Accidents involving vehicles scheduled on your policy should always be reported, regardless of who is at fault.

Work Comp Policy

  • When an employee is injured at work and it’s necessary to seek medical treatment, a claim should be reported.
How do I contact the Claims department?
We’d love to hear from you. Contact us in whichever manner works best for you:

5-Star Claims Service

“We had a claim that resulted in our team being displaced from our franchise office. Intrepid Direct’s adjuster handling the claim was outstanding. On top of making all appropriate payments, she was personally involved in making sure we had everything we needed — a much ...
Read More
Kirk B.
Papa John’s franchisee
“We had a claim that resulted in our team being displaced from our franchise office. Intrepid Direct’s adjuster handling the claim was outstanding. On top of making all appropriate payments, she was personally involved in making sure we had everything we needed — a much different claims experience than we’d had in the past.”
Kirk B.
Papa John’s franchisee
"The Intrepid Direct team is awesome. They are a true partner to our business and do a great job of helping to mitigate our losses and protect our bottom line."
Kim M.
Papa John’s franchisee
"The Intrepid Direct team is awesome. They are a true partner to our business and do a great job of helping to mitigate our losses and protect our bottom line."
Kim M.
Papa John’s franchisee
"Intrepid Direct has provided clear and timely communication with all aspects of claims handling and risk management. It's nice to have a partner that understands our needs in risk avoidance and claims resolution."
Stan B.
Papa John’s franchisee
"Intrepid Direct has provided clear and timely communication with all aspects of claims handling and risk management. It's nice to have a partner that understands our needs in risk avoidance and claims resolution."
Stan B.
Papa John’s franchisee

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