Customer Login
877.249.7181

Customer Reviews & Testimonials

We have so many wonderful stories to tell of the great customers we are able to serve.

Here are a few of their reviews about the service they have received from us.

Testimonials

Our goal is to provide the best experience our customers have ever received, and not just in their experience working with insurance companies. We want to wow our customers so much that they readily refer us to their colleagues and business partners. These are some of their stories.

Restaurant
Franchises
John T.
"The team helping me with my insurance needs were great. This is my first commercial venture and build, so they worked with me on getting the policy necessary for my build and final opening."
John T.
Tropical Smoothie Café franchisee
"The team helping me with my insurance needs were great. This is my first commercial venture and build, so they worked with me on getting the policy necessary for my build and final opening."
John T.
Tropical Smoothie Café franchisee
Stephanie M.
"They found a way to make the payments easier and less stressful. Life changer!"
Stephanie M.
Marco's Pizza franchisee
"They found a way to make the payments easier and less stressful. Life changer!"
Stephanie M.
Marco's Pizza franchisee
Ben A.
"Lisa from Intrepid made our insurance renewal easy and stress free! She was quick to respond to any questions and was very helpful in making sure we have the right insurance coverage for our businesses!"
Ben A.
Jimmy John's franchisee
"Lisa from Intrepid made our insurance renewal easy and stress free! She was quick to respond to any questions and was very helpful in making sure we have the right insurance coverage for our businesses!"
Ben A.
Jimmy John's franchisee
Nicole P.
"Intrepid Direct is easy to work with and the claims process is one of the simplest I have encountered."
Nicole P.
Jimmy John's franchisee
"Intrepid Direct is easy to work with and the claims process is one of the simplest I have encountered."
Nicole P.
Jimmy John's franchisee
Chuck S.
"Intrepid employees are outstanding. Intrepid employees are honest, knowledgeable and always helpful."
Chuck S.
Jack in the Box franchisee
"Intrepid employees are outstanding. Intrepid employees are honest, knowledgeable and always helpful."
Chuck S.
Jack in the Box franchisee
Nadeem K.
"They are very friendly and know what customers need for their business. Always quick to respond and always just a phone call away."
Nadeem K.
Arby's franchisee
"They are very friendly and know what customers need for their business. Always quick to respond and always just a phone call away."
Nadeem K.
Arby's franchisee
Ty S.
"They answer the phone with a real person to talk to and they are quick to respond and get the job done. Premila was excellent!"
Ty S.
Popeyes franchisee
"They answer the phone with a real person to talk to and they are quick to respond and get the job done. Premila was excellent!"
Ty S.
Popeyes franchisee
David M.
"You guys make this easy!!"
David M.
KFC franchisee
"You guys make this easy!!"
David M.
KFC franchisee
Tyson B.
"Seamless and quick."
Tyson B.
Jimmy John's franchisee
"Seamless and quick."
Tyson B.
Jimmy John's franchisee
Annmarie F.
"Perfect employees. The employees that work for this company are always friendly, well organized, knowledgeable, and fast. Kudos to your team."
Annmarie F.
Jersey Mike's franchisee
"Perfect employees. The employees that work for this company are always friendly, well organized, knowledgeable, and fast. Kudos to your team."
Annmarie F.
Jersey Mike's franchisee
Auto
Aftermarket
Nina P.
"Excellent customer service - make the change! Intrepid Direct was able to save us a considerable amount of money and with better coverage than we currently had. As a small business owner this is huge and made a big impact ...
Read More
Nina P.
Paswater's Automotive Service (a NAPA Auto Care Center)
"Excellent customer service - make the change! Intrepid Direct was able to save us a considerable amount of money and with better coverage than we currently had. As a small business owner this is huge and made a big impact to our bottom line. Our contact Tye was great! He was very easy to talk with, professional, able to answer all our questions and with no pressure! Definitely a good decision to make the change!!!"
Nina P.
Paswater's Automotive Service (a NAPA Auto Care Center)
Phil S.
"Affordable, easy to talk to someone. Great company."
Phil S.
Grease Monkey franchisee
"Affordable, easy to talk to someone. Great company."
Phil S.
Grease Monkey franchisee
George K.
"Very nice experience from start to finish."
George K.
TGM, Inc.
"Very nice experience from start to finish."
George K.
TGM, Inc.
Karla S.
"Great service providers, I am so excited! Nick was so very helpful, great at explaining and answering questions. I was referred by another body shop owner and I have already called to tell him thank you. I will tell other ...
Read More
Karla S
Collision Paint & Repair, LLC (I-CAR Gold Class shop)
"Great service providers, I am so excited! Nick was so very helpful, great at explaining and answering questions. I was referred by another body shop owner and I have already called to tell him thank you. I will tell other shop owners as well. Thank you too Tawny, great job."
Karla S
Collision Paint & Repair, LLC (I-CAR Gold Class shop)
Kamran M.
"Tye was great. Very responsive and was able to answer all of my insurance related questions."
Kamran M.
Midas franchisee
"Tye was great. Very responsive and was able to answer all of my insurance related questions."
Kamran M.
Midas franchisee
Jose H.
"Intrepid was great to work with. Very professional and responded quickly to any questions or concerns I had. Highly recommend them."
Jose H.
Grease Monkey franchisee
"Intrepid was great to work with. Very professional and responded quickly to any questions or concerns I had. Highly recommend them."
Jose H.
Grease Monkey franchisee
Kris S.
"Nick was great gathering all our information and following up with changes that were needed. Very smooth process changing all our insurance needs over."
Kris S.
SpeeDee franchisee
"Nick was great gathering all our information and following up with changes that were needed. Very smooth process changing all our insurance needs over."
Kris S.
SpeeDee franchisee
Rick H.
"Nick and Tawny were awesome!"
Rick H.
Fix Auto franchisee
"Nick and Tawny were awesome!"
Rick H.
Fix Auto franchisee
Matthew M.
"Being able to assist in such a fast time with great rates"
Matthew M.
Maaco franchisee
"Being able to assist in such a fast time with great rates"
Matthew M.
Maaco franchisee
Carlos O.
"Good communication."
Carlos O.
CARSTAR franchisee
"Good communication."
Carlos O.
CARSTAR franchisee
Gym & Fitness
Studios
Lacey C.
"Page and her team are an absolute dream to work with. I completely trust them to take care of me and think you should too!"
Lacey C.
F45 Training franchisee
"Page and her team are an absolute dream to work with. I completely trust them to take care of me and think you should too!"
Lacey C.
F45 Training franchisee
Danny M.
"Quick quotes. Follow-ups. Transparent."
Danny M.
Planet Fitness franchisee
"Quick quotes. Follow-ups. Transparent."
Danny M.
Planet Fitness franchisee
Lacey C.
"What made this company great? Two things: Page and customer service! Intrepid definitely has this figured out."
Lacey C.
F45 Training franchisee
"What made this company great? Two things: Page and customer service! Intrepid definitely has this figured out."
Lacey C.
F45 Training franchisee
Jim R.
"They appreciate your business and treat you like valued customers … unlike my past insurance company. Reasonable, respectful and appreciative of our business."
Jim R.
Anytime Fitness franchisee
"They appreciate your business and treat you like valued customers… unlike my past insurance company. Reasonable, respectful and appreciative of our business."
Jim R.
Anytime Fitness franchisee
Wendi S.
"Great experience switching from one insurance carrier to Intrepid! Intrepid made it easy and seamless."
Wendi S.
F45 Training franchisee
"Great experience switching from one insurance carrier to Intrepid! Intrepid made it easy and seamless."
Wendi S.
F45 Training franchisee
JD W.
"Intrepid is not only a cost leader, but a service leader in the industry."
JD W.
Crunch Fitness franchisee
"Intrepid is not only a cost leader, but a service leader in the industry."
JD W.
Crunch Fitness franchisee
Karmen N.
"Great communication and explanation of the policy. I didn't feel pressured to be over insured. He explained it well, and made sure I had options. Appreciate the honesty, and helpfulness.
Karmen N.
Anytime Fitness franchisee
"Great communication and explanation of the policy. I didn't feel pressured to be over insured. He explained it well, and made sure I had options. Appreciate the honesty, and helpfulness.
Karmen N.
Anytime Fitness franchisee
Jacob W.
"As a first-time Orangetheory Fitness Franchisee, Intrepid made the process simple. They were very responsive, knowledgeable and ensured I was taken care of. If you're looking for a trusted partner, I would highly recommend Intrepid Direct."
Jacob W.
Orangetheory Fitness franchisee
"As a first-time Orangetheory Fitness Franchisee, Intrepid made the process simple. They were very responsive, knowledgeable and ensured I was taken care of. If you're looking for a trusted partner, I would highly recommend Intrepid Direct."
Jacob W.
Orangetheory Fitness franchisee
JD W.
"Their vertically integrated approach to underwriting, policy administration, and claims processing solved the pain we'd been feeling with our broker. It's no surprise -- their integration has led to efficiencies we'd never experienced until now."
JD W.
Crunch Fitness franchisee
"Their vertically integrated approach to underwriting, policy administration, and claims processing solved the pain we'd been feeling with our broker. It's no surprise -- their integration has led to efficiencies we'd never experienced until now."
JD W.
Crunch Fitness franchisee
Beth H.
“My experience with Intrepid Direct has been efficient, easy, and seamless from start-to-finish. Their follow up and customer service is fantastic, always answering questions within 24 hours or less. Insurance is usually tedious, intimidating...
Read More
Beth H.
The Bar Method franchisee
“My experience with Intrepid Direct has been efficient, easy, and seamless from start-to-finish. Their follow up and customer service is fantastic, always answering questions within 24 hours or less. Insurance is usually tedious, intimidating, and cumbersome. But not with Intrepid Direct. The experience has been great, and they even saved me money compared to my previous policy. It’s been a win-win-win.”
Beth H.
The Bar Method franchisee
Last Mile
Delivery
Dave B.
"Make the change. From initial contact to receiving the quote, the team was quite responsive. The quote was completed in a timely manner. All questions were addressed making the decision to change carriers an easy one."
Dave B.
an Amazon DSP provider
"Make the change. From initial contact to receiving the quote, the team was quite responsive. The quote was completed in a timely manner. All questions were addressed making the decision to change carriers an easy one."
Dave B.
an Amazon DSP provider
Farra S.
"EXCELLENT customer service! Response time is nearly immediate; rates are competitive; process is seamless."
Farra S.
an Amazon DSP provider
"EXCELLENT customer service! Response time is nearly immediate; rates are competitive; process is seamless."
Farra S.
an Amazon DSP provider
Jimmie N.
"Expeditious, professional, friendly and very informative on my auto and workers compensation needs for my company."
Jimmie N.
an Amazon DSP provider
"Expeditious, professional, friendly and very informative on my auto and workers compensation needs for my company."
Jimmie N.
an Amazon DSP provider
Paul E.
"Quick turnaround time from quotation to binding. Solid representation and clear communication. Good price."
Paul E.
an Amazon DSP provider
"Quick turnaround time from quotation to binding. Solid representation and clear communication. Good price."
Paul E.
an Amazon DSP provider
Robert S.
"The team was very passionate and professional. They displayed tenacity but was not overbearing in closing the deal. Great insurance company!"
Robert S.
an Amazon DSP provider
"The team was very passionate and professional. They displayed tenacity but was not overbearing in closing the deal. Great insurance company!"
Robert S.
an Amazon DSP provider
Scott T.
"Everybody in the whole process of signing up with you guys was amazing. Tye is incredible!! Customer Service is incredible and we are so excited to start a new adventure with you guys."
Scott T.
an Amazon DSP provider
"Everybody in the whole process of signing up with you guys was amazing. Tye is incredible!! Customer Service is incredible and we are so excited to start a new adventure with you guys."
Scott T.
an Amazon DSP provider
Matt K
"Tye, Nolan and the team were able to get us the best value for our money and keep us compliant with our customers' insurance requirements. Within hours of signing off on the new policy, I had my claims kit, COIs, ...
Read More
Matt K.
an Amazon DSP provider
"Tye, Nolan and the team were able to get us the best value for our money and keep us compliant with our customers' insurance requirements. Within hours of signing off on the new policy, I had my claims kit, COIs, and insurance cards in hand. Although I haven't had the need to use these services yet, claims and payments are both done online which is beyond simple and exactly what I was looking for. So far, the quality and service is head and shoulders above most of the other companies I've worked with."
Matt K.
an Amazon DSP provider
Moe M.
"I wanted to take a second to thank you for going above and beyond to the best service money can buy. Your rates, prompt communication, and most importantly, your desire to assist your clients are what makes you stand out ...
Read More
Moe M.
an Amazon DSP provider
"I wanted to take a second to thank you for going above and beyond to the best service money can buy. Your rates, prompt communication, and most importantly, your desire to assist your clients are what makes you stand out from all the other agents. I hope to have you as my agent in the years to come."
Moe M.
an Amazon DSP provider
Steve C.
"Working with Intrepid has been a breath of fresh air compared to other insurance companies. They are extremely responsive and I can get in touch with actual people. I appreciate the ability to talk to someone when I have questions, ...
Read More
Steve C.
an Amazon DSP provider
"Working with Intrepid has been a breath of fresh air compared to other insurance companies. They are extremely responsive and I can get in touch with actual people. I appreciate the ability to talk to someone when I have questions, not leave a message."
Steve C.
an Amazon DSP provider
Robert F.
"Very transparent, easily assessible, and works for the client. So far a grade A experience."
Robert F.
an Amazon DSP provider
"Very transparent, easily assessible, and works for the client. So far a grade A experience."
Robert F.
an Amazon DSP provider
If you have feedback, we’d love to hear it! – Please visit our Contact Us page to share your story with us.

Trustpilot Reviews

We recently began a partnership with Trustpilot.com, an independent review site that brings businesses and consumers together to foster trust and inspire collaboration.

Our goal is receive feedback and reviews from every customer. These are some of the reviews submitted independently to Trustpilot by our customers.

Trustpilot