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EXPECT A BETTER CLAIMS EXPERIENCE

Accidents Happen.
Report A Claim.

Insurance claims can be stressful, but the claim process shouldn’t be.
File A Claim
Don’t have a customer login?
Complete one of the Claim Forms below

We’re Here to Help

We’re here before, during, and after the claim process to offer support and answer questions. Acting as a true partner to our customers, Intrepid Direct Insurance offers claim solutions tailored to each business’ unique needs.
Intrepid Direct Customer Portal
For Current Customers
Email Claims
Fast Response Time
855.217.1550
24/7 Support Available

Claim Forms

Reporting an incident the moment it happens helps your insurance provider quickly determine how best to assist you.

Our goal is to help your organization avoid further damage, expense, and legal risk when the unfortunate occurs.

Black icon of a bock truck in a car accident. Icon represents owned auto claims.
Auto Accident Claim
Property damage or bodily injury arising out of an auto accident.
Report a Claim
Black icon of a person slipping and falling. Icon represents General Liability Claims.
General Liability Claim
Injuries or property damage to customers or their property (ex: Customer injured on premises).
Report a Claim
Black icon of a person with their arm in a sling. Icon represents a Workers' Compensation claim.
Workers’ Compensation Claim
Employee workplace injury or illness.
 
Report a Claim
Black icon of a commercial buisness with a checkmark next to it. Icon represents a property claim.
Property Claim
Damages to owned or leased buildings or inventory.
Report a Claim
Black icon of a car behing towed. Icon represents a garagekeeper's claim.
Garagekeepers Liability Claim
Damages to a customer vehicle left for repairs.
Report a Claim

Frequently Asked Questions

How do I report a claim?

The best way to report a claim is through the Intrepid Direct Customer Portal.

  Customer Portal:  https://my.intrepiddirect.com/
Need access? Email our Customer Support Team at [email protected].

If you don’t have a login, you can complete a Claim Form.

What’s considered a claim?

What on earth is a claim? When in doubt, ask us!

In general terms, it depends on what kind of insurance policy you have. Here are some examples of the most common claim situations:

Hired & Non Owned Auto Policy

  • Delivery driver accidents in which the driver damages someone else’s car, house, fence, tree, etc. while using their own vehicle should always be reported.

Package Policy (Includes General Liability, Property, Owned Auto)

  • Accidents and injuries, in or out of the store, that involve your customers should always be reported.
  • Damage to your property should always be reported.
  • Accidents involving vehicles scheduled on your policy should always be reported, regardless of who is at fault.

Work Comp Policy

  • When an employee is injured at work and it’s necessary to seek medical treatment, a claim should be reported.
How do I contact the Claims department?
We’d love to hear from you. Contact us in whichever manner works best for you:

How do I find my claim number and adjuster information?

Claim numbers and adjuster information can be found on the Intrepid Direct Portal. You can also contact the Claims Department by email at [email protected] or by phone at 855.217.1550 to request this information.

5-Star Claims Service

★★★★★
“We had a claim that resulted in our team being displaced from our franchise office. Intrepid Direct’s adjuster handling the claim was outstanding. On top of making all appropriate payments, she was personally involved in making sure we had everything we needed...
Read More
Kirk B.
Papa Johns franchisee
“We had a claim that resulted in our team being displaced from our franchise office. Intrepid Direct’s adjuster handling the claim was outstanding. On top of making all appropriate payments, she was personally involved in making sure we had everything we needed — a much different claims experience than we’d had in the past.”
Kirk B.
Papa Johns franchisee
★★★★★
"We had a solid, 10-year working relationship with our broker. Getting a quote from others always resulted in a lot of effort from our team. So we eventually figured if it wasn't broke, don't fix it. This was our thought...
Read More
Jeff L.
Midas franchisee
"We had a solid, 10-year working relationship with our broker. Getting a quote from others always resulted in a lot of effort from our team. So we eventually figured if it wasn't broke, don't fix it. This was our thought process until a trusted dealer recommended we talk with Intrepid Direct. Their ability to bypass the broker's expenses brought our total insurance cost down almost 20% plus we received better coverage that fit our actual needs. Communication has been easy and the claims management process has been excellent. Where most insurance companies would just write a check, Intrepid Direct has disputed our liability and performed professional investigations resulting in the denial of claims against us. Unless your current broker is your brother-law with damaging photos from your bachelor party…or you love the Christmas fruit cake, your time is well-spent getting a quote from Intrepid Direct."
Jeff L.
Midas franchisee
★★★★★
"Intrepid Direct has been a real asset to our quick lube businesses. They deliver a very cost-effective product and coverage for all of our commercial needs with good payment plans. Our insurance costs dropped over 25% year-over-year. The customer service, in every instance, has been excellent. ...
Read More
Rick M.
Valvoline Instant Oil Change franchisee
"Intrepid Direct has been a real asset to our quick lube businesses. They deliver a very cost-effective product and coverage for all of our commercial needs with good payment plans. Our insurance costs dropped over 25% year-over-year. The customer service, in every instance, has been excellent. I've found that they give good, common sense advice on claim situations. The Intrepid adjusters actually investigate and don't automatically pay those questionable third party claims."
Rick M.
Valvoline Instant Oil Change franchisee
★★★★★
"Their vertically integrated approach to underwriting, policy administration, and claims processing solved the pain we'd been feeling with our broker. It's no surprise -- their integration has led to efficiencies we'd never experienced until now."
JD W.
Crunch Fitness franchisee
"Their vertically integrated approach to underwriting, policy administration, and claims processing solved the pain we'd been feeling with our broker. It's no surprise -- their integration has led to efficiencies we'd never experienced until now."
JD W.
Crunch Fitness franchisee
★★★★★
"We recently renewed with Intrepid Direct for our second year. It was a painless process that resulted in another year of savings for us. The people at Intrepid Direct have been a pleasure to work with. They work together as a team to deliver a ...
Read More
Joel A.
Burger King franchisee
"We recently renewed with Intrepid Direct for our second year. It was a painless process that resulted in another year of savings for us. The people at Intrepid Direct have been a pleasure to work with. They work together as a team to deliver a high level of service and support to their customers. The claims management has been great. Their documentation is thorough, they follow-up frequently, and consistently approach claims in a proactive manner. They have been a good resource to help guide our actions with a goal of getting the claim closed in an effective manner. The Intrepid Direct business model is proving to be a cost-effective alternative to traditional risk management options while at the same time, providing first-class customer service."
Joel A.
Burger King franchisee
★★★★★
"The Intrepid Direct team is awesome. They are a true partner to our business and do a great job of helping to mitigate our losses and protect our bottom line."
Kim M.
Papa Johns franchisee
"The Intrepid Direct team is awesome. They are a true partner to our business and do a great job of helping to mitigate our losses and protect our bottom line."
Kim M.
Papa Johns franchisee
★★★★★
"Intrepid Direct has provided clear and timely communication with all aspects of claims handling and risk management. It's nice to have a partner that understands our needs in risk avoidance and claims resolution."
Stan B.
Papa Johns franchisee
"Intrepid Direct has provided clear and timely communication with all aspects of claims handling and risk management. It's nice to have a partner that understands our needs in risk avoidance and claims resolution."
Stan B.
Papa Johns franchisee
★★★★★
"All of your adjusters have been fantastic. It's been a great, seemless transition on my end."
Katy T.
Pizza Hut franchisee
"All of your adjusters have been fantastic. It's been a great, seemless transition on my end."
Katy T.
Pizza Hut franchisee
★★★★★
"Intrepid Direct has been great to work with. They made the claims process easy. Once I filed the claim they pretty much handled everything else."
Ryan F.
Valvoline Instant Oil Change franchisee
"Intrepid Direct has been great to work with. They made the claims process easy. Once I filed the claim they pretty much handled everything else."
Ryan F.
Valvoline Instant Oil Change franchisee
★★★★★
"Intrepid Direct is easy to work with and the claims process is one of the simplest I have encountered."
Nicole P.
Jimmy John's franchisee
"Intrepid Direct is easy to work with and the claims process is one of the simplest I have encountered."
Nicole P.
Jimmy John's franchisee

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