Resources
Intrepid Direct Portal
The Intrepid Direct customer portal is the online system our customers use to access their policy information, billing setup, file and view claim status, and even download loss runs.
Policy Information
Claims
Filing a claim through the Intrepid Direct portal is simple, watch this short video for an overview! You also have the option to view information about filed claims and download loss runs.
Billing
Intrepid Direct Contacts
Claims Resources
Frequently Asked Questions
Customer Service FAQs
How do I request a Certificate of Insurance (COI)?
What if I need to add or remove a location to my coverage location list?
How can I get an Auto ID card?
Where can I find my payment schedule?
Where can I request a Loss Run?
When does the renewal process start?
What's my login information for the Intrepid Direct Portal?
Claims FAQs
How do I report a claim?
The best way to report a claim is through the Intrepid Direct Portal.
Intrepid Direct Portal: https://my.intrepiddirect.com/
Need access? Email our Client Success team at [email protected].
If you don’t have a login, you can complete a Claim Form.
What’s considered a claim?
What on earth is a claim? When in doubt, ask us!
In general terms, it depends on what kind of insurance policy you have. Here are some examples of the most common claim situations:
Hired & Non Owned Auto Policy
- Delivery driver accidents in which the driver damages someone else’s car, house, fence, tree, etc. while using their own vehicle should always be reported.
Package Policy (Includes General Liability, Property, Owned Auto)
- Accidents and injuries, in or out of the store, that involve your customers should always be reported.
- Damage to your property should always be reported.
- Accidents involving vehicles scheduled on your policy should always be reported, regardless of who is at fault.
Work Comp Policy
- When an employee is injured at work and it’s necessary to seek medical treatment, a claim should be reported.
How do I contact the Claims department?
- Email: [email protected]
- Phone: 855.217.1550
How do I find my claim number and adjuster information?
Claim numbers and adjuster information can be found on the Intrepid Direct Portal.
You can also contact the Claims Department by email at [email protected] or by phone at 855.217.1550 to request this information.
Blog Articles
Understanding the Differences: Garagekeepers Insurance vs. Garage Liability Insurance
Partnering With the Right Franchise Insurance Expert
Tips for Rainstorm Safety
Buckle Up for Success: Prioritizing Seat Belt Usage for Delivery Drivers
Winterproofing Your Business: Tips for Business Owners
For business owners, winter’s arrival demands thoughtful preparation to ensure the safety and comfort of customers, employees, and vendors.
Are you “Shop Ready” for Winter?
Before the seasonal onslaught of customers come through your door for maintenance checks, have you asked yourself if your garage is “shop ready”?
Preventing Parking Lot Traffic Accidents
Parking lots are busy places, used by employees, customers, and delivery drivers.
Top 7 Ways to Deliver Savings on your Insurance Premiums
When holidays approach, the demand for food delivery increases as people look to ease busy demands during the season and let someone else do the cooking.
