The Intrepid Portal is the online system customers can use to access their policy information, billing setup, file and view claim status, and even download your loss runs.
Frequently Asked Questions
Customer Service FAQs
How do I request a Certificate of Insurance (COI)?
What if I need to add or remove a location to my coverage location list?
How can I get an Auto ID card?
Where can I find my payment schedule?
Where can I request a Loss Run?
When does the renewal process start?
How do I report a claim?
My employee is hurt. What do I do?
If necessary, seek medical attention for injuries, especially if they are severe.
Otherwise, we recommend contacting MedCall Advisors, who will connect your injured employee with a live Emergency Room Doctor for treatment, diagnosis, and an immediate return to work status for you. A call to MedCall does it all! Once you notify MedCall of the injury, it isn’t necessary to report the claim to Intrepid. You can reach them at 855.963.3225.
To file a Work Comp claim, click here.
My delivery driver just had an auto accident. What do I do?
Assess Possible Injuries – If your employee was injured in the accident, provide instructions for seeking appropriate medical attention (See FAQ My employee is hurt. What do I do? for more information).
Damage to Vehicles – Where appropriate, move the vehicle to the side of the road once you have assured everyone is safe, and secure photos of all damaged vehicles. Gather all vehicle information including year, make, model color, license plate number, and vehicle identification number of all involved vehicles.
Collect Important Information – Use your cellphone camera to take pictures of documents or, with pen and paper, get the name, address, phone number, and driver’s license number of everyone involved in the accident.
Facts of the accident – Ask your driver to write down what happened in his or her own words. Use your cellphone to photograph or video the accident scene, including the position of the cars, skid marks, or additional property damage.
Claim Reporting – Promptly report the Hired & Non-Owned Auto claim to Intrepid by clicking the File A Claim button on this page, selecting Hired & Non-Owned Auto, and answering the questions. You will receive an acknowledgment within 24 hours.
Delivery Driver Insurance Company – Promptly ensure your driver also submits a claim to their insurance company which is just as important as submitting a claim to Intrepid.
What’s considered a claim?
What on earth is a claim? When in doubt, ask us!
In general terms, it depends on what kind of insurance policy you have. Here are some examples of the most common claim situations:
Hired & Non Owned Auto Policy
- Delivery driver accidents in which the driver damages someone else’s car, house, fence, tree, etc. while using their own vehicle should always be reported.
Package Policy (Includes General Liability, Property, Owned Auto)
- Accidents and injuries, in or out of the store, that involve your customers should always be reported.
- Damage to your property should always be reported.
- Accidents involving vehicles scheduled on your policy should always be reported, regardless of who is at fault.
Work Comp Policy
- When an employee is injured at work and it’s necessary to seek medical treatment, a claim should be reported.
Help your team understand the severity and frequency of automobile-to-cyclist incidents and equip them with our delivery driver safety tips.