INFORMATION TO HELP YOUR BUSINESS SUCCEED

Resources

Here you’ll find information about our online customer portal and our claims process, as well as answers to commonly asked questions.

Intrepid Portal

  my.intrepiddirect.com

The Intrepid Portal is the online system customers can use to access their policy information, billing setup, file and view claim status, and even download your loss runs.

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Policy Information

You can view all in-force policies, including policy number, lines of business, effective dates, and premium amounts.
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Claims

Filing a claim through the Intrepid Portal is simple — all your location information is pre-filled! You also have the option to search filed claims and download loss runs.
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Billing

You have the option to make a premium or deductible payment, change payment methods (credit cards and bank accounts), and view transaction history.
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Intrepid Contacts

All your Intrepid Direct team members are shown with their contact info — reach out directly to the contact you need!
  If you do not have a login, please contact our Customer Success team at 877.249.7181 or [email protected] to request access and we’ll get you set up.

Claims Resources

You can find all the resources you need on our Claims page, but here’s a few quick links to get you headed in the right direction:
You can reach the Claims department via email at [email protected] or by calling 855.217.1550 – 24/7 support is available.

Frequently Asked Questions

Customer Service FAQs

How do I request a Certificate of Insurance (COI)?
To request a COI, contact your dedicated Client Success Advisor or email [email protected].
What if I need to add or remove a location to my coverage location list?
To add or remove a location, contact your dedicated Client Success Advisor or email [email protected].
How can I get an Auto ID card?
To request an auto ID card, contact your dedicated Client Success Advisor or email [email protected].
Where can I find my payment schedule?
Your payment schedule is included in the documentation sent to you by Intrepid at the time your coverage was bound. If you are unable to locate the payment schedule, please contact your dedicated Client Success Advisor or email [email protected].
Where can I request a Loss Run?
Loss runs can be found on the Intrepid Portal or by contacting your dedicated Client Success Advisor. You may also request a loss run by emailing [email protected].
When does the renewal process start?
We will reach out to you at least 60 days in advance of your renewal date to begin the renewal process. We don’t believe in last-minute games!
What's my login information for the Intrepid Portal?
If you don’t know your login information, forgot your password, or if you have any questions related to the Intrepid Portal, please contact our Customer Success team at 877.249.7181 or [email protected].

Claims FAQs

How do I report a claim?

The best way to report a claim is through the Intrepid Portal.

  Intrepid Portalhttps://my.intrepiddirect.com/
Need access? Email our Customer Success team at [email protected].

If you don’t have a login, you can complete a Claim Form.

My employee is hurt. What do I do?

If necessary, seek medical attention for injuries, especially if they are severe.

Otherwise, we recommend contacting MedCall Advisors, who will connect your injured employee with a live Emergency Room Doctor for treatment, diagnosis, and an immediate return to work status for you. A call to MedCall does it all! Once you notify MedCall of the injury, it isn’t necessary to report the claim to Intrepid. You can reach them at 855.963.3225.

To file a Work Comp claim, click here.

My delivery driver just had an auto accident. What do I do?
For accidents involving emergency air evacuation, pedestrians, motorcyclists, bicyclists, or fatalities, please immediately contact our emergency response hotline at 833.672.1943.

Otherwise:

Assess Possible Injuries – If your employee was injured in the accident, provide instructions for seeking appropriate medical attention (See FAQ My employee is hurt. What do I do? for more information).

Damage to Vehicles – Where appropriate, move the vehicle to the side of the road once you have assured everyone is safe, and secure photos of all damaged vehicles. Gather all vehicle information including year, make, model color, license plate number, and vehicle identification number of all involved vehicles.

Collect Important Information – Use your cellphone camera to take pictures of documents or, with pen and paper, get the name, address, phone number, and driver’s license number of everyone involved in the accident.

Facts of the accident – Ask your driver to write down what happened in his or her own words. Use your cellphone to photograph or video the accident scene, including the position of the cars, skid marks, or additional property damage.

Claim Reporting – Promptly report the Hired & Non-Owned Auto claim to Intrepid by clicking the File A Claim button on this page, selecting Hired & Non-Owned Auto, and answering the questions. You will receive an acknowledgment within 24 hours.

Delivery Driver Insurance Company – Promptly ensure your driver also submits a claim to their insurance company which is just as important as submitting a claim to Intrepid.

What’s considered a claim?

What on earth is a claim? When in doubt, ask us!

In general terms, it depends on what kind of insurance policy you have. Here are some examples of the most common claim situations:

Hired & Non Owned Auto Policy

  • Delivery driver accidents in which the driver damages someone else’s car, house, fence, tree, etc. while using their own vehicle should always be reported.

Package Policy (Includes General Liability, Property, Owned Auto)

  • Accidents and injuries, in or out of the store, that involve your customers should always be reported.
  • Damage to your property should always be reported.
  • Accidents involving vehicles scheduled on your policy should always be reported, regardless of who is at fault.

Work Comp Policy

  • When an employee is injured at work and it’s necessary to seek medical treatment, a claim should be reported.
How do I contact the Claims department?
We’d love to hear from you. Contact us in whichever manner works best for you:

Haven’t found what you’re looking for? Search our site or call us at 877.249.7181.

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