Here you’ll find information about our online client portal and our claims process, as well as answers to commonly asked questions.

Intrepid Direct Portal

The Intrepid Direct Portal is the online system our clients use to access their policy information, billing setup, file and view claim status, and even download loss runs.


Policy Information

You can now find all your policy documents (active and expired) on the client portal. Policy documents available include new and renewal policies, auto ID cards (if applicable), endorsements, and miscellaneous other documents.


Filing a claim through the Intrepid Direct portal is simple, watch this short video for an overview! You also have the option to view information about filed claims and download loss runs.



You have the option to make a premium or deductible payment, change payment methods (credit cards and bank accounts), and view transaction history.

Intrepid Direct Contacts

All your Intrepid Direct team members are shown with their contact info — reach out directly to the person you need!
  If you do not have a login, please contact our Client Success team at 877.249.7181 or [email protected] to request access and we’ll get you set up.

Claims Resources

You can find all the resources you need on our Claims page, but here’s a few quick links to get you headed in the right direction:
You can reach the Claims department via email at [email protected] or by calling 855.217.1550 – 24/7 support is available.

Frequently Asked Questions

Client Service FAQs

How do I request a Certificate of Insurance (COI)?
To request a COI, contact your dedicated Client Success Advisor or email [email protected].
What if I need to add or remove a location to my coverage location list?
To add or remove a location, contact your dedicated Client Success Advisor or email [email protected].
How can I get an Auto ID card?
Auto ID cards are now available in the policy documents section of the Intrepid Direct Portal. To add or remove a vehicle, contact your dedicated Client Success Advisor or email [email protected].
Where can I find my payment schedule?
Your payment schedule is included in the documentation sent to you by Intrepid Direct at the time your coverage was bound. If you are unable to locate the payment schedule, please contact your dedicated Client Success Advisor or email [email protected].
Where can I request a Loss Run?
Loss runs can be found on the Intrepid Direct Portal or by contacting your dedicated Client Success Advisor. You may also request a loss run by emailing [email protected].
When does the renewal process start?
We will reach out to you at least 60 days in advance of your renewal date to begin the renewal process. We don’t believe in last-minute games!
What's my login information for the Intrepid Direct Portal?
If you don’t know your login information, forgot your password, or if you have any questions related to the Intrepid Direct Portal, please contact our Client Success team at 877.249.7181 or [email protected].

Claims FAQs

How do I report a claim?

The best way to report a claim is through the Intrepid Direct Portal.

  Intrepid Direct Portal
Need access? Email our Client Success team at [email protected].

If you don’t have a login, you can complete a Claim Form.

What’s considered a claim?

What on earth is a claim? When in doubt, ask us!

In general terms, it depends on what kind of insurance policy you have. Here are some examples of the most common claim situations:

Hired & Non Owned Auto Policy

  • Delivery driver accidents in which the driver damages someone else’s car, house, fence, tree, etc. while using their own vehicle should always be reported.

Package Policy (Includes General Liability, Property, Owned Auto)

  • Accidents and injuries, in or out of the store, that involve your customers should always be reported.
  • Damage to your property should always be reported.
  • Accidents involving vehicles scheduled on your policy should always be reported, regardless of who is at fault.

Work Comp Policy

  • When an employee is injured at work and it’s necessary to seek medical treatment, a claim should be reported.
How do I contact the Claims department?
We’d love to hear from you. Contact us in whichever manner works best for you:

How do I find my claim number and adjuster information?

Claim numbers and adjuster information can be found on the Intrepid Direct Portal.

You can also contact the Claims Department by email at [email protected] or by phone at 855.217.1550 to request this information.

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