Customer Reviews & Testimonials

We have so many wonderful stories to tell of the great customers we are able to serve.

Here are a few of their reviews about the service they have received from us.

Testimonials

Our goal is to provide the best experience our customers have ever received, and not just in their experience working with insurance companies. We want to wow our customers so much that they readily refer us to their colleagues and business partners. These are some of their stories…

Restaurant
Franchises
Mike S.
"Intrepid always provides great personalized customer service! The rates are affordable and I trust that we are in good hands, if we ever needed to file a claim. They have even followed up after severe weather to ensure our property wasn’t damaged. I have never received this...
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Mike S.
Scooter's Coffee Franchisee
"Intrepid always provides great personalized customer service! The rates are affordable and I trust that we are in good hands, if we ever needed to file a claim. They have even followed up after severe weather to ensure our property wasn’t damaged. I have never received this level of service from an insurance company!"
Mike S.
Scooter's Coffee Franchisee
Jacole M.
"Lisa ... need I say more ?! She has been so amazing from the start! She gives me reminders when I need them. She explains things in detail when I have questions. I also love that your prices have been significantly lower than the competitor ….but Lisa definitely...
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Jacole M.
Marco's Pizza franchisee
"Lisa... need I say more?! She has been so amazing from the start! She gives me reminders when I need them. She explains things in detail when I have questions. I also love that your prices have been significantly lower than the competitor….but Lisa definitely seals the deal! Thank you!!!"
Jacole M.
Marco's Pizza franchisee
Margot B.
"Extremely good customer service. Multiple employees went out of their way to provide me with excellent customer service. I am particularly pleased with how quickly the team and the underwriters were able to bind my coverage.".
Margot B.
Jimmy John's franchisee
"Extremely good customer service. Multiple employees went out of their way to provide me with excellent customer service. I am particularly pleased with how quickly the team and the underwriters were able to bind my coverage.".
Margot B.
Jimmy John's franchisee
Jill R.
"Everyone that I have worked with at Intrepid for the last couple of years have been extremely professional, knowledgeable and responds quickly to all my insurance needs for my business. They also have very competitive pricing compared to other companies I have worked with in the past."
Jill R.
Jimmy John's franchisee
"Everyone that I have worked with at Intrepid for the last couple of years have been extremely professional, knowledgeable and responds quickly to all my insurance needs for my business. They also have very competitive pricing compared to other companies I have worked with in the past."
Jill R.
Jimmy John's franchisee
Mike H.
"Fast Easy Affordable. This team is all over it, fast service, great communication, amazing pricing, knowledge is over the top perfection. Super happy, super excited. Hope to be a life time client."
Mike H.
Jimmy John's franchisee
"Fast Easy Affordable. This team is all over it, fast service, great communication, amazing pricing, knowledge is over the top perfection. Super happy, super excited. Hope to be a life time client."
Mike H.
Jimmy John's franchisee
Frank C.
"The relationship manager knew the retail industry extremely well from business operations through processes and procedures. The quote was transparent and provided within 2 weeks of complete data file submitted. This allowed our company to review the policy and ensure our exposures were covered and make a decision well in advance ...
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Frank C.
Jack in the Box franchisee
"The relationship manager knew the retail industry extremely well from business operations through processes and procedures. The quote was transparent and provided within 2 weeks of complete data file submitted. This allowed our company to review the policy and ensure our exposures were covered and make a decision well in advance of our renewal date."
Frank C.
Jack in the Box franchisee
Amos D.
"Amazing experience all around! Lisa and Team have been a pleasure to work with since the beginning. They have been patient and have taken the time to explain everything in detail!"
Amos D.
Donatos franchisee
"Amazing experience all around! Lisa and Team have been a pleasure to work with since the beginning. They have been patient and have taken the time to explain everything in detail!"
Amos D.
Donatos franchisee
Scott R
Always seamless and smooth just like clockwork and no hassles, love it.
Scott R.
Domino's Franchisee
Always seamless and smooth just like clockwork and no hassles, love it.
Scott R.
Domino's Franchisee
Mac M.
I received value due to competitive premiums. Service has been excellent. All my inquires receive prompt responses.
Mac M.
Domino's Franchisee
I received value due to competitive premiums. Service has been excellent. All my inquires receive prompt responses.
Mac M.
Domino's Franchisee
Malissa M.
Intrepid is a very user friendly company; their online claims submission is extremely useful, and the adjusters are easy to communicate with.
Malissa M.
Domino's Franchisee
Intrepid is a very user friendly company; their online claims submission is extremely useful, and the adjusters are easy to communicate with.
Malissa M.
Domino's Franchisee
Auto
Aftermarket
Scott W.
"Representatives were quick to respond, follow-up, and ask sensible questions regarding the whole insuring process. The quotes were VERY competitive against other insurers."
Scott W.
Meineke franchisee
"Representatives were quick to respond, follow-up, and ask sensible questions regarding the whole insuring process. The quotes were VERY competitive against other insurers."
Scott W.
Meineke franchisee
Karla S.
"Nick was so very helpful, great at explaining and answering questions. I was referred by another body shop owner and I have already called to tell him thank you. I will tell other shop owners as well. Thank you too Tawny, great job!"
Karla S.
Collision Paint & Repair (I-CAR Certified)
"Nick was so very helpful, great at explaining and answering questions. I was referred by another body shop owner and I have already called to tell him thank you. I will tell other shop owners as well. Thank you too Tawny, great job!"
Karla S.
Collision Paint & Repair (I-CAR Certified)
Ryan F.
"I met with Intrepid Direct at a business conference. They were very familiar with my Quick Lube business and were able to evaluate my needs and get me a great rate. I have better coverage than I have had with previous companies for less money. They have always been good ...
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Ryan F.
Valvoline Instant Oil Change franchisee
"I met with Intrepid Direct at a business conference. They were very familiar with my Quick Lube business and were able to evaluate my needs and get me a great rate. I have better coverage than I have had with previous companies for less money. They have always been good to communicate with me about my insurance needs. They keep me up to date about changes that could affect my policy so there are not any surprises. When we've had to get them involved, they were great to work with and handled the situation very well. They took care of us and our customer so that everyone was happy. Over the years I have been in business, I have had several other insurance companies and I can say that Intrepid Direct is one of the best I have worked with."
Ryan F.
Valvoline Instant Oil Change franchisee
Rick M.
"Intrepid Direct has been a real asset to our quick lube businesses. They deliver a very cost-effective product and coverage for all of our commercial needs with good payment plans. Our insurance costs dropped over 25% year-over-year. The customer service, in every instance, has been excellent. I've found that they give ...
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Rick M.
Valvoline Instant Oil Change franchisee
"Intrepid Direct has been a real asset to our quick lube businesses. They deliver a very cost-effective product and coverage for all of our commercial needs with good payment plans. Our insurance costs dropped over 25% year-over-year. The customer service, in every instance, has been excellent. I've found that they give good, common sense advice on claim situations. The Intrepid adjusters actually investigate and don't automatically pay those questionable third party claims."
Rick M.
Valvoline Instant Oil Change franchisee
Kelly
"The service I have received so far has been exceptionally professional and head and shoulders above any other insurer with whom I have worked. I cannot recommend this company strongly enough."
Kelly
Take 5 Oil Change franchisee
"The service I have received so far has been exceptionally professional and head and shoulders above any other insurer with whom I have worked. I cannot recommend this company strongly enough."
Kelly
Take 5 Oil Change franchisee
Jeff L.
"We had a solid, 10-year working relationship with our broker. Getting a quote from others always resulted in a lot of effort from our team. So we eventually figured if it wasn't broke, don't fix it. This was our thought process until a trusted dealer...
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Jeff L.
Midas franchisee
"We had a solid, 10-year working relationship with our broker. Getting a quote from others always resulted in a lot of effort from our team. So we eventually figured if it wasn't broke, don't fix it. This was our thought process until a trusted dealer recommended we talk with Intrepid Direct. Their ability to bypass the broker's expenses brought our total insurance cost down almost 20% plus we received better coverage that fit our actual needs. Communication has been easy and the claims management process has been excellent. Where most insurance companies would just write a check, Intrepid Direct has disputed our liability and performed professional investigations resulting in the denial of claims against us. Unless your current broker is your brother-law with damaging photos from your bachelor party…or you love the Christmas fruit cake, your time is well-spent getting a quote from Intrepid Direct."
Jeff L.
Midas franchisee
Gus H.
"For years I convinced myself we would keep our insurance with a local broker - until I realized the best decision for our organization was to switch. Intrepid Direct provided solutions that not only provided more coverage for our family, employees, and company, but also packaged the entire deal with ...
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Gus H.
Midas franchisee
"For years I convinced myself we would keep our insurance with a local broker - until I realized the best decision for our organization was to switch. Intrepid Direct provided solutions that not only provided more coverage for our family, employees, and company, but also packaged the entire deal with significant savings for our business for this year."
Gus H.
Midas franchisee
Lance L.
"Intrepid Direct explained things in simple terms. I now have replacement cost insurance I never had, added cyber insurance and pollution liability … all that on top of 15% savings ."
Lance L.
Performance Collision Centers (I-CAR Certified)
"Intrepid Direct explained things in simple terms. I now have replacement cost insurance I never had, added cyber insurance and pollution liability… all that on top of 15% savings."
Lance L.
Performance Collision Centers (I-CAR Certified)
Joel N.
"Intrepid Direct has been a really great experience for us. They've saved us $9K and have provided superb service. Our contact has been "Johnny-on-it." They caught things on our old policy we needed to bolster and pointed out other areas we could flat out eliminate."
Joel N.
1st Class Auto Body (I-CAR Certified)
"Intrepid Direct has been a really great experience for us. They've saved us $9K and have provided superb service. Our contact has been "Johnny-on-it." They caught things on our old policy we needed to bolster and pointed out other areas we could flat out eliminate."
Joel N.
1st Class Auto Body (I-CAR Certified)
Steve H.
"Exceptional value and service. They saved me time and money. True collision experts."
Steve H.
CARSTAR
"Exceptional value and service. They saved me time and money. True collision experts."
Steve H.
CARSTAR
Gym & Fitness
Studios
Jacob W.
"As a first-time Orangetheory Fitness Franchisee, Intrepid made the process simple. They were very responsive, knowledgeable and ensured I was taken care of. If you're looking for a trusted partner, I would highly recommend Intrepid Direct."
Jacob W.
Orangetheory Fitness franchisee
"As a first-time Orangetheory Fitness Franchisee, Intrepid made the process simple. They were very responsive, knowledgeable and ensured I was taken care of. If you're looking for a trusted partner, I would highly recommend Intrepid Direct."
Jacob W.
Orangetheory Fitness franchisee
JD W.
"Their vertically integrated approach to underwriting, policy administration, and claims processing solved the pain we'd been feeling with our broker. It's no surprise -- their integration has led to efficiencies we'd never experienced until now."
JD W.
Crunch Fitness franchisee
"Their vertically integrated approach to underwriting, policy administration, and claims processing solved the pain we'd been feeling with our broker. It's no surprise -- their integration has led to efficiencies we'd never experienced until now."
JD W.
Crunch Fitness franchisee
Beth H.
“My experience with Intrepid Direct has been efficient, easy, and seamless from start-to-finish. Their follow up and customer service is fantastic, always answering questions within 24 hours or less. Insurance is usually tedious, intimidating, and cumbersome. But not with Intrepid Direct....
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Beth H.
The Bar Method
“My experience with Intrepid Direct has been efficient, easy, and seamless from start-to-finish. Their follow up and customer service is fantastic, always answering questions within 24 hours or less. Insurance is usually tedious, intimidating, and cumbersome. But not with Intrepid Direct. The experience has been great, and they even saved me money compared to my previous policy. It’s been a win-win-win.”
Beth H.
The Bar Method
Last Mile
Delivery
Scott T.
"Everybody in the whole process of signing up with you guys was amazing. Tye is incredible!! Customer Service is incredible and we are so excited to start a new adventure with you guys."
Scott T.
an Amazon DSP provider
"Everybody in the whole process of signing up with you guys was amazing. Tye is incredible!! Customer Service is incredible and we are so excited to start a new adventure with you guys."
Scott T.
an Amazon DSP provider
Matt K
"Tye, Nolan and the team were able to get us the best value for our money and keep us compliant with our customers' insurance requirements. Within hours of signing off on the new policy, I had my claims kit, COIs, and insurance cards in hand. Although I haven't had the ...
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Matt K.
an Amazon DSP provider
"Tye, Nolan and the team were able to get us the best value for our money and keep us compliant with our customers' insurance requirements. Within hours of signing off on the new policy, I had my claims kit, COIs, and insurance cards in hand. Although I haven't had the need to use these services yet, claims and payments are both done online which is beyond simple and exactly what I was looking for. So far, the quality and service is head and shoulders above most of the other companies I've worked with."
Matt K.
an Amazon DSP provider
Moe M.
"I wanted to take a second to thank you for going above and beyond to the best service money can buy. Your rates, prompt communication, and most importantly, your desire to assist your clients are what makes you stand out from all the other agents. I hope to have you ...
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Moe M.
an Amazon DSP provider
"I wanted to take a second to thank you for going above and beyond to the best service money can buy. Your rates, prompt communication, and most importantly, your desire to assist your clients are what makes you stand out from all the other agents. I hope to have you as my agent in the years to come."
Moe M.
an Amazon DSP provider
Steve C.
"Working with Intrepid has been a breath of fresh air compared to other insurance companies. They are extremely responsive and I can get in touch with actual people. I appreciate the ability to talk to someone when I have questions, not leave a message."
Steve C.
an Amazon DSP provider
"Working with Intrepid has been a breath of fresh air compared to other insurance companies. They are extremely responsive and I can get in touch with actual people. I appreciate the ability to talk to someone when I have questions, not leave a message."
Steve C.
an Amazon DSP provider
Robert F.
"Very transparent, easily assessible, and works for the client. So far a grade A experience."
Robert F.
an Amazon DSP provider
"Very transparent, easily assessible, and works for the client. So far a grade A experience."
Robert F.
an Amazon DSP provider
Kevin M.
"Outstanding customer service and responsiveness! I rate insurance companies on how well they perform when you need them - Intrepid is stellar!"
Kevin M.
an Amazon DSP provider
"Outstanding customer service and responsiveness! I rate insurance companies on how well they perform when you need them - Intrepid is stellar!"
Kevin M.
an Amazon DSP provider
If you have feedback, we’d love to hear it! – Please visit our Contact Us page to share your story with us.

Trustpilot Reviews

We recently began a partnership with Trustpilot.com, an independent review site that brings businesses and consumers together to foster trust and inspire collaboration.

Our goal is receive feedback and reviews from every customer. These are some of the reviews submitted independently to Trustpilot by our customers.