Customer Reviews & Testimonials

"Intrepid always provides great personalized customer service! The rates are affordable and I trust that we are in good hands, if we ever needed to file a claim. They have even followed up after severe weather to ensure our property wasn’t damaged. I have never received this level of service from an insurance company!"

"Lisa... need I say more?! She has been so amazing from the start! She gives me reminders when I need them. She explains things in detail when I have questions. I also love that your prices have been significantly lower than the competitor….but Lisa definitely seals the deal! Thank you!!!"

"Extremely good customer service. Multiple employees went out of their way to provide me with excellent customer service. I am particularly pleased with how quickly the team and the underwriters were able to bind my coverage.".

"Everyone that I have worked with at Intrepid for the last couple of years have been extremely professional, knowledgeable and responds quickly to all my insurance needs for my business. They also have very competitive pricing compared to other companies I have worked with in the past."

"Fast Easy Affordable. This team is all over it, fast service, great communication, amazing pricing, knowledge is over the top perfection. Super happy, super excited. Hope to be a life time client."

"The relationship manager knew the retail industry extremely well from business operations through processes and procedures. The quote was transparent and provided within 2 weeks of complete data file submitted. This allowed our company to review the policy and ensure our exposures were covered and make a decision well in advance of our renewal date."

"Amazing experience all around! Lisa and Team have been a pleasure to work with since the beginning. They have been patient and have taken the time to explain everything in detail!"

Always seamless and smooth just like clockwork and no hassles, love it.

I received value due to competitive premiums. Service has been excellent. All my inquires receive prompt responses.

Intrepid is a very user friendly company; their online claims submission is extremely useful, and the adjusters are easy to communicate with.

"Representatives were quick to respond, follow-up, and ask sensible questions regarding the whole insuring process. The quotes were VERY competitive against other insurers."

"Nick was so very helpful, great at explaining and answering questions. I was referred by another body shop owner and I have already called to tell him thank you. I will tell other shop owners as well. Thank you too Tawny, great job!"

"I met with Intrepid Direct at a business conference. They were very familiar with my Quick Lube business and were able to evaluate my needs and get me a great rate. I have better coverage than I have had with previous companies for less money. They have always been good to communicate with me about my insurance needs. They keep me up to date about changes that could affect my policy so there are not any surprises. When we've had to get them involved, they were great to work with and handled the situation very well. They took care of us and our customer so that everyone was happy. Over the years I have been in business, I have had several other insurance companies and I can say that Intrepid Direct is one of the best I have worked with."

"Intrepid Direct has been a real asset to our quick lube businesses. They deliver a very cost-effective product and coverage for all of our commercial needs with good payment plans. Our insurance costs dropped over 25% year-over-year. The customer service, in every instance, has been excellent. I've found that they give good, common sense advice on claim situations. The Intrepid adjusters actually investigate and don't automatically pay those questionable third party claims."

"The service I have received so far has been exceptionally professional and head and shoulders above any other insurer with whom I have worked. I cannot recommend this company strongly enough."

"We had a solid, 10-year working relationship with our broker. Getting a quote from others always resulted in a lot of effort from our team. So we eventually figured if it wasn't broke, don't fix it. This was our thought process until a trusted dealer recommended we talk with Intrepid Direct. Their ability to bypass the broker's expenses brought our total insurance cost down almost 20% plus we received better coverage that fit our actual needs. Communication has been easy and the claims management process has been excellent. Where most insurance companies would just write a check, Intrepid Direct has disputed our liability and performed professional investigations resulting in the denial of claims against us. Unless your current broker is your brother-law with damaging photos from your bachelor party…or you love the Christmas fruit cake, your time is well-spent getting a quote from Intrepid Direct."

"For years I convinced myself we would keep our insurance with a local broker - until I realized the best decision for our organization was to switch. Intrepid Direct provided solutions that not only provided more coverage for our family, employees, and company, but also packaged the entire deal with significant savings for our business for this year."

"Intrepid Direct explained things in simple terms. I now have replacement cost insurance I never had, added cyber insurance and pollution liability… all that on top of 15% savings."

"Intrepid Direct has been a really great experience for us. They've saved us $9K and have provided superb service. Our contact has been "Johnny-on-it." They caught things on our old policy we needed to bolster and pointed out other areas we could flat out eliminate."

"Exceptional value and service. They saved me time and money. True collision experts."

"As a first-time Orangetheory Fitness Franchisee, Intrepid made the process simple. They were very responsive, knowledgeable and ensured I was taken care of. If you're looking for a trusted partner, I would highly recommend Intrepid Direct."

"Their vertically integrated approach to underwriting, policy administration, and claims processing solved the pain we'd been feeling with our broker. It's no surprise -- their integration has led to efficiencies we'd never experienced until now."

“My experience with Intrepid Direct has been efficient, easy, and seamless from start-to-finish. Their follow up and customer service is fantastic, always answering questions within 24 hours or less. Insurance is usually tedious, intimidating, and cumbersome. But not with Intrepid Direct. The experience has been great, and they even saved me money compared to my previous policy. It’s been a win-win-win.”